Privacy Policy

Last updated: February 11, 2026

Introduction

Echo Route ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service.

Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, business name, and website when you create an account.
  • Business Information: Business hours, services offered, and other details you provide to customize your AI assistant.
  • Call Data: Recordings, transcripts, and summaries of calls handled by our service on your behalf.
  • Contact Information: Information about your callers that you choose to store in our system.
  • Payment Information: Billing details processed securely through our payment provider, Stripe.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process calls and generate AI responses on your behalf
  • Send you notifications about calls, voicemails, appointments, and account updates via SMS and email
  • Process transactions and send related information
  • Respond to your comments, questions, and support requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

SMS Communications

When you opt in to SMS notifications during account registration, you agree to receive text messages about:

  • Missed calls and new leads
  • Voicemail notifications
  • Appointment confirmations and reminders
  • Daily call summary reports
  • Account updates, billing alerts, and trial notifications

Message frequency varies based on your call volume and notification preferences. Typical usage ranges from 1 to 10 messages per day depending on your incoming call activity. Message and data rates may apply.

You can opt out at any time by replying STOP to any message, adjusting your notification settings at app.echoroute.ai/notifications-settings, or contacting us at support@echoroute.ai. For help, reply HELP to any message.

We do not share, sell, or distribute your phone number or SMS opt-in consent information with any third parties or affiliates for marketing purposes. Your phone number is used solely to deliver the SMS notifications you have opted in to receive. We retain your consent records, including the date, time, and method of opt-in, for as long as your account is active and for a reasonable period thereafter for compliance and verification purposes.

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: With vendors who assist in providing our services (e.g., Twilio for telephony, Stripe for payments, Resend for email).
  • Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained according to your plan settings. You can request deletion of your data at any time.

Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt out of SMS and email communications
  • Export your data
  • Close your account

To exercise these rights, contact us at privacy@echoroute.ai.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Echo Route
Email: privacy@echoroute.ai
Website: echoroute.ai